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JOB TITLE: Retail Support Technicican

PURPOSE OF POSITION

The Retail Support Technician is responsible for supporting Schlotzsky’s operations teams with all technical systems related to retail technology within the restaurant.

DUTIES AND RESPONSIBILITIES

  • Answers inbound helpdesk calls from Schlotzsky’s restaurants requiring technical assistance for an array of products and services
  • Improves and maintains highly organized and efficient cabling and system setup within restaurants
  • Proactively monitors retail technology systems for issues, required software updates, and opportunities for improvement or gained efficiencies
  • Educates restaurant team members on proper system utilization, and more effective usage of restaurant technology platforms
  • Builds relationships with technical vendors to improve product rollouts, troubleshooting of third party systems and quick issue resolution
  • Assists with technology projects as required

 POSITION REQUIREMENTS

  • Undergraduate and/or graduate degree and 3-5 years of technical support experience.
  • 3+ years’ experience with Windows (2000, XP, Win 7) desktop administration
  • 3+ years’ experience configuring, troubleshooting and repairing computer hardware
  • Knowledge of Microsoft Active Directory
  • Understanding of TCP/IP networking
  • Experience with desktop imaging (Ghost)
  • Experience supporting systems remotely, via telephone directed troubleshooting and usage of remote control tools
  • Proficiency in Microsoft computer skills, i.e. Word, PowerPoint, Excel, Outlook
  • Strong written and verbal communication skills
  • Capable of working individually and as part of a team
  • Excellent customer service, troubleshooting and problem solving skills
  • Ability to work on multiple projects/priorities in a deadline-driven environment
  • Ability to remain calm in pressure situations and adapt quickly to change
  • Possesses a high degree of drive with a proven track record of achieving results
  • Restaurant operations experience is preferred

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

 

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