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JOB TITLE: Director of Enterprise Applications

Position Summary

Accountable for the strategic and tactical management of application development supporting multiple concurrent projects and ongoing systems support. The Director of Enterprise Applications will lead the planning, design, configuration and deployment of Enterprise Applications business systems in support of core organizational functions and processes. Provide leadership by example, leveraging strong organizational, technical, process, and people management skills. Work with vendors, and with peers to develop and coordinate strategy, architecture, roadmap, budget, and execution of IT services.

 PRIMARY RESPONSIBILITIES

  • Provides senior leadership for all supporting functions of the Enterprise Applications team
  • Manage, coordinate, and oversee program development and the execution of all enterprise applications development activities, including project definition, application design and analysis, programming, testing, implementation, and documentation
  • Coordinate implementation of system enhancements, upgrades, updates, patches, and fixes to assure optimal system performance, data integrity, and reliability
  • Serves as the key technical interface between IT and all business functions dependent on Enterprise Applications to determine current and future technology needs
  • Serve as “hands-on” escalation point to identify and suggest approaches to resolve project issues
  • Provides expertise around the realization of business requests and technical design specifications
  • Responsible for developing, distributing, supporting, enforcing, and integrating best practices and technology standards across the organization
  • Implement and maintain enterprise application roadmaps, including capacity planning and modeling to support short and longer term growth requirements
  • Lead vendor management activities, including vendor selection, contract negotiation and ongoing vendor relationships

 

DESIRED KNOWLEDGE, SKILLS & ABILITIES (KSAs)

  • Excellent problem solving, root cause analysis skills. Able to readily diagnose system deficiencies and independently design and implement effective solutions to complex technical problems
  • Executive presence, ability to interact with senior leaders and adapt style as needed for technical or non-technical audiences
  • Experienced in analyzing project scope and determining resources needed to meet project demand
  • Experience leading multiple technical initiatives through cross-functional, matrix environments using strong program and project management tools and practices
  • Strong planning and organizational skills. Detail oriented, decisive and goal oriented to consistently exceed objectives

 Required Experience:

  • 10+ years of increasingly responsible experience in managing successful projects and implementing technical solutions to business process problems,
  • 7+ years’ proven expertise in software technical design, planning, project management, implementation and support for a variety of Enterprise Applications Solutions (CRM, ERP, SharePoint, etc.) 
  • 5+ years in leadership, supervisory or management position is required
  • 5+ years developing corporate policy and procedure
  • 5+ years supporting users spread across multiple locations
  • Strong understanding and experience in ITIL processes
  • Proven expertise in managing IT projects, budgets and vendors 

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