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FOCUS Brands Careers


JOB TITLE: Vice President, Franchise Operations

BRAND: McAlister's Deli

LOCATION: Alpharetta, GA


The Vice-President of Franchise Operations - McAlister’s, partners with the President, Franchise Partners and key cross-functional teams and associates to develop and execute operations strategies and programs to enable continued brand growth and profitability.  This position acts as a McAlister’s Brand Champion, and ensures that McAlister’s Franchise Partners operate their restaurants in compliance with all appropriate systems and standards. 


  • Responsible for driving profitability and operations for all Franchise restaurants via partnership with the Brand President, cross-functional departments, and key constituents.
  • Optimizes Franchise Partner and McAlister’s team relationships to drive results.
  • Develops and achieves the annual restaurant operating plan.
  • Provides leadership and direction to develop multiple Franchise Business Consultants to deliver results.
  • Conduct semi-annual business review meetings with each Franchise Partner to review their annual plan. 
  • Provides operational expertise and counsel for the McAlister’s Franchise Advisory Council (FAC); represents the brand on various Franchise system operational committees.
  • Partners with VP of Marketing and other key constituents/departments to execute the annual marketing calendar. 
  • Monitors Franchise Partners for consistent achievement of optimal shift management, food safety, quality, cleanliness and brand environment goals as established by operation’s business plan and McAlister’s operating standards. 
  • Directs the successful operation and testing of new operational concepts, food products, equipment or technology considered for system-wide implementation.
  • Accountable for the brand’s requirement to produce and maintain written system operational standards.
  • Participates in the selection of future McAlister’s Franchise Partners via participation in the Franchise Sales interview process.


  • Undergraduate degree and/or 10+ years of restaurant operations experience
  • Casual dining and/or restaurant franchise operations experience a plus.
  • Strong ability to build relationships (internal and external), effectively communicate and positively influence direct reports, Franchise Partners and other key constituents.
  • Possesses a high degree of drive with a proven track record of achieving results.
  • Strong financial acumen, analysis/problem-solving, negotiation and influencing skills.
  • Ability to handle multiple tasks within a constantly changing and demanding environment.
  • Strong project management and organizational skills; demonstrated track record for flexibility and urgency in prioritizing and organizing projects.
  • Excellent communication (written and oral), and problem solving skills.
  • Expert-level skill with Microsoft computer skills, i.e. Word, PowerPoint, Excel, and Outlook.
  • Expert-level skill with various operational point-of-sale (POS) systems.


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