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FOCUS Brands Careers


JOB TITLE: Retail Support Technician



POSITION:                   Retail Technology Support Specialist

LOCATION:                 Atlanta, GA


The Retail Support Technician is responsible for supporting brands operations teams with all technical systems related to retail technology within the restaurant.


  • Answers inbound helpdesk calls from brand restaurants requiring technical assistance for an array of products and services
  • Improves and maintains highly organized and efficient cabling and system setup within restaurants
  • Proactively monitors retail technology systems for issues, required software updates, and opportunities for improvement or gained efficiencies
  • Educates restaurant team members on proper system utilization, and more effective usage of restaurant technology platforms
  • Builds relationships with technical vendors to improve product rollouts, troubleshooting of third party systems and quick issue resolution
  • Assists with technology projects as required


  • Undergraduate and/or graduate degree and 3-5 years of technical support experience preferable.
  • 3+ years experience with Windows (2000, XP, Win 7) desktop administration
  • 3+ years experience configuring, troubleshooting and repairing computer hardware
  • Knowledge of Microsoft Active Directory
  • Understanding of TCP/IP networking
  • POS experience in NCRAloha, Micros, Panasonic and other common platforms.
  • Experience with desktop imaging (Ghost)
  • Experience supporting systems remotely, via telephone directed troubleshooting and usage of remote control tools
  • Proficiency in Microsoft computer skills, i.e. Word, PowerPoint, Excel, Outlook
  • Strong written and verbal communication skills
  • Capable of working individually and as part of a team
  • Excellent customer service, troubleshooting and problem solving skills
  • Ability to work on multiple projects/priorities in a deadline-driven environment
  • Ability to remain calm in pressure situations and adapt quickly to change
  • Possesses a high degree of drive with a proven track record of achieving results
  • Restaurant operations experience is preferred


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