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FOCUS Brands Careers


JOB TITLE: Outbound Sales Representative- Catering

BRAND: Schlotzsky's



The Outbound Sales Representative is responsible for aggressively identifying and qualifying new business opportunities by building relationships with potential prospects via telephone and e-mail.


  • Performs lead generation activities through cold calls and direct emails.
  • Conducts research on qualified businesses in a specified zone.
  • Identifies prospects by reading telephone and zip code directories and other prepared listings.
  • Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
  • Influences customers to buy catering services by following a prepared sales talk to give service and product information.
  • MUST be able to be conversational & friendly, not reading directly from a script.
  • Establishes a high level of rapport and trust with prospects.
  • Develops and follows up on business leads.
  • Provides price quotes as needed.
  • Obtains or verifies customer information, including address, phone number, and payments methods.
  • Explains products or services in detail.
  • Answers questions from customers and potentially takes orders.
  • Completes orders by recording names, addresses, and purchases; referring orders for filling.
  • Secures information by inputting customer information into CRM system.
  • Schedules appointments for sales managers to meet with potential clients when necessary.
  • Contributes to team effort by accomplishing related results as needed.
  • Maintains acceptable attendance in accordance with established policies set forth in Employee Handbook.
  • Performs additional duties as assigned.


  • Minimum two years’ experience in telemarketing, inside sales or sales.
  • Telemarketing expertise in a B2B direct lead-generation environment.
  • Proven track record of meeting and exceeding sales goals.
  • Strong sales, written, verbal, analytical and interpersonal skills.
  • Organizational skills with the ability to multitask in a fast-paced environment.
  • High level of attention to detail.
  • Basic computer literacy and math skills.

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