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JOB TITLE: Manager, Instructional and Curriculum Design

BRAND: Moe's


POSITION: Manager, Instructional and Curriculum Design         

REPORTS TO:  Senior Director of Training

LOCATION:  Atlanta, GA



Provides instructional and program design expertise for the development and support of online courses and specialized programs. Responsible for assisting  in the design of online coursework/programs and instructional practices, development of learning resources and re-visioning of courses and course segments to both electronic and On the Job Training (OJT) delivery methods. He/she will be accountable for upholding all Moe’s values through the creation and implementation of all training.


  • Apply a systematic methodology based on instructional theory to create content, deliver systems, and present course content
  • Collaborate with team on instructional design issues
  • Creates customized web-based instructional elements and manages online course development
  • Assemble content that meets specific standards
  • Consults with individual or groups on optimal design on online courses and/or programs
  • Designs and supervises production of learning objects in a variety of formats including print, graphics, audio, video, and animation technologies to support online coursework and programs
  • Provides professional and technical support/training to team members
  • Design models that specify a method, that if followed will facilitate the transfer of knowledge, skills and attitude to the recipient of instruction
  • Evaluate new technologies to discover new and better ways to enhance instruction
  • Assist in discovering methods of improving instruction with and without technology
  • Conduct training sessions to rollout and teach the field how to use new technologies and training programs
  • Conduct research studies and assessments evaluating the use of technologies and their impact on learning outcomes
  • Improve upon materials and curricula that are already being used

 Additional Responsibilities

  • Point of contact for all operators in the field, corporate and franchise, for online training
  • Ensure content accuracy and consistency for all systems, programs and materials
  • Assist in writing and editing branded Moe’s content
  • Plan effective distribution channels for individual pieces on content to ensure timeliness and cost effectiveness
  • Ensure consistency between training materials and all standards/manuals/policies
  • Work with 3rd party vendors when necessary to source additional resources or to develop alternative solutions
  • Project management


  • Undergraduate degree and/or 3 years of restaurant or retail operations experience. Management experience preferred
  • Minimum 2 years’ experience designing and implementing training programs and working with various training technologies
  • Ability to travel up to 25%
  • Experience working with a large franchise community through either operations or training
  • Demonstrated understanding of adult learning theories and application via successful facilitation and instruction techniques
  • Excellent interpersonal skills with a demonstrated ability to be flexible and effectively work with others as a team
  • Excellent presentation skills
  • Possess a high degree of drive with a proven track record of achieving results
  • Excellent communication, organization and problem solving skills
  • Proficiency in computer skills, i.e. Microsoft Word, PowerPoint, Excel, Outlook, Publisher
  • Understanding of technical writing, user experience, usability, Web 2.0, graphic design/animation and video production
  • Demonstrated ability to identify needs, analyze and logically organize complex information and transform that into professionally designed, engaging and effective training programs
  • Ability to deliver technical knowledge to a wide variety of audiences
  • Ability to deal well with ambiguity and fast-paced change
  • Ability to deliver a positive guest experience
  • Analytical and diagnostic skills; ability to collect, interpret and summarize data
  • High level of detail awareness
  • Preferred expertise in job specific software tools, including Adobe Captivate 5.5 or higher, Articulate Storyline, Adobe Photoshop, Illustrator, InDesign, .XML/html, Adobe Premiere Pro, Adobe After Effects, Adobe Audition, Articulate Replay, Snag-it


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


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